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Insight Express
The Client: Insight Express, LLC is a provider of digital marketing research solutions, specializing in the measurement of advertising and brand communications.
The Challenge: Insight Express was notified by their leasing company in early 2011 that the company would be required to move to a different space in a neighboring office tower. The company needed to complete the move as quickly and seamlessly as possible to minimize disruption to daily operations.
The Solution: Ever since Insight Express founded its first office after being spun off from a parent company in 2001, the company had contracted Select Telecom to facilitate every office move the company made. After averaging a move every two to three years and working Select Telecom on each one, Insight Express knew who to call to ensure a reliable, no-hassle move.
The Results: VP of Information Technology Jim Carbone reports that the most recent move was a success. “Your guys did another spectacular job! I had zero issues today. Thanks for your continued diligence with these moves!” According to Jim, “The reliability, the availability, and the attentiveness of the service I get are unmatched. And they get all the details – I never have to triple check anything when Select Telecom is on the job.” Full story
Visiting Nurse Association of Hudson Valley
The Client: The Visiting Nurse Association (VNA) of Hudson Valley provides reliable, high quality care for home health and hospice patients.
The Challenge: With equipment nearing the decade-old mark and manufactured by a company which was no longer in business, VNA of Hudson Valley was having trouble keeping day-to-day communications operational. In addition, VNA was also experiencing major service issues. When service was needed, VNA was at the mercy of both their reseller and the local telephone company, creating a frustrating situation with unclear accountability which bred a consistent lack of responsiveness.
The Solution: Within one week of contacting Select Telecom, VNA was fully operational with an advanced new telecom system. The Select Telecom technicians worked through the weekend to get VNA's system up and running as quickly as possible, and thanks to the technicians’ attention to detail, the transition to the new system was very smooth.
The Results: Since the installation, VNA is no longer apprehensive about system failure. As Director of Information Systems Ed Fricke explains, “With my old provider, I had a lot of anxiety because they didn’t respond in a way that made me feel like a valued customer and like they grasped the demands of our industry. With Select Telecom, if we had a catastrophic failure, I have complete 100% confidence that we could emulate the system in another location immediately. I’m at a place where I can sit back and relax because I know that I’m in capable hands.” Full story
Pawling Corporation
The Client: Pawling Corporation is a Hudson Valley-based specialty manufacturer of rubber and plastic products with over 250 employees at two plants totaling over 400,000 square feet. Since 1945, Pawling Corporation has been producing quality manufactured products which today range from entrance mats and athletic flooring to plastic protective systems, inflatable rubber seals and actuators.
The Challenge: Pawling Corporation was years overdue for new telecommunications upgrade and was looking for a system which was powerful but easy to use and administer.
The Solution: Select Telecom suggested an IP system by ShoreTel that provided all of the advanced end-user functionality which Pawling Corporation had come to expect from a modern phone system but also was simple to manage from an IT standpoint and provided some cost savings over competitive systems.
The Results: After completing installation and user training at both of Pawling Corporation's locations, IT Director Bill Schrull commented that the staff was extremely pleased with the upgraded system. “Overall, the system has had a very good impression on the users. They’ve found it easy to adapt to... and everyone really loves the phones and thinks they are very sleek and professional, a no-brainer.” Full story
Eastchester School District
The Client: Eastchester Union Free School District is comprised of 5 schools, located in lower Westchester County, NY.
The Challenge: The district was in need of an upgraded telecommunications system, but with restricted working hours, tight security, and a very busy staff who can’t have their communications disrupted, a school can be a difficult place to install a telecommunication system without the experience necessary to guide the project to a successful conclusion.
The Solution: After installing a district-wide system of security cameras and expanding or installing phone systems in various Eastchester schools in years past, Select Telecom already knew the ins and outs of the Eastchester School District and the district was confident that Select Telecom would be able to do the job with minimal interruption to normal operations. Select Telecom replaced the existing system, which had reached the end of its lifespan, with a state-of-the-art Voice over IP (VoIP) system by ShoreTel, secured at state pricing through BOCES.
The Results: As one staff member explains, “There’s continuity in being able to use Select for this project. Their technicians know our buildings, know our wiring closets, know the people, so they know what the issues will be in the various offices.” After the installation was complete, Select Telecom’s training helped the school staff and faculty quickly transition to using the new system productively. Full story
New Rochelle School District
The Client: The New Rochelle School District includes eleven schools in the city. It has recently been named a “High Performing/Gap Closing District” by the New York State Department of Education.
The Challenge: New Rochelle High School was in need of video surveillance cameras to add to the security of the school environment.
The Solution: Select Telecom designed and installed surveillance system in the high school to meet their individual needs and bring about the most effective results. The IP cameras can be viewed by the security staff on 4- 40 inch monitors, and 8- 20 inch monitors in the security room. The system also allows users access via the internet or over a private network. This enables security personnel to monitor school activity 24 hours a day/ seven days per week, lessening the occurrences of violence, theft or vandalism.
The Results: The New Rochelle School District was so pleased with our service at the high school, that they are working with us to install ten more cameras in the middle and alternative schools in the district!
Houlihan Lawrence
The Client: Houlihan Lawrence is a family-owned and operated independent residential real estate brokerage firm. Established in 1888, they are currently the market leader in Westchester, Putnam and Dutchess Counties.
The Challenge: Houlihan Lawrence was in the process of expanding into several branches and needed to connect all of their offices. In the meantime, due to such rapid growth, there were several agents who shared phones and desks, making voicemail systems difficult to organize.
The Solution: We set up a multi-branch WAN and a phone system with a specialized voicemail system that allowed for multiple mailboxes on one phone. That way, all agents assigned to a certain desk and phone could easily sort through their own messages.
The Results: We have had a ten year relationship with Houlihan Lawrence as a result of our initial work with them.
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